Customer-Care Desk
Reach us for checkout assistance, product information, tracking, delivery concerns, returns, exchanges, payments, or a privacy-rights request. Include an order number when the question is order-specific, but do not include complete card credentials.
Hours and Order Changes
Assistance is available Monday to Friday, 9:00 AM–5:00 PM in local time for this store. Messages outside that window are reviewed in the next service period. Ask for cancellation before shipment; when dispatch has occurred, please use the Refund Policy.
Merchant and Customer Care Information
Store name: burtsbees
Contact email: Support@burtsbeter.shop
Phone: (901) 503-6804
Physical and return address: 523 Cambridge St, Knoxville, TN 37920, US
Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).